package google.cloud.support.common

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A support case created by the user.

Used as response type in: v1alpha1.CloudSupport.CreateCase, v1alpha1.CloudSupport.GetCase, v1alpha1.CloudSupport.UpdateCase

Used as field type in: v1alpha1.CreateCaseRequest, v1alpha1.ListCasesResponse, v1alpha1.UpdateCaseRequest

• string name = 1

  The resource name for the Case in format `supportAccounts/{account_id}/cases/{case_id}`

• string display_name = 2

  The short summary of the issue reported in this case.

• string description = 3

  The board description of issue provided with initial summary.

• string component = 4

  The product component for which this Case is reported.

• string subcomponent = 5

  The product subcomponent for which this Case is reported.

• string client_timezone = 6

  Timezone the client sending this request is in. It should be in a format IANA recognizes: https://www.iana.org/time-zone There is no additional validation done by the API.

• repeated string cc_addresses = 7

  The email addresses that can be copied to receive updates on this case. Users can specify a maximum of 10 email addresses.

• string project_id = 8

  The Google Cloud Platform project ID for which this case is created.

• repeated CustomerIssue issues = 10

  List of customer issues associated with this case.

• Case.Priority priority = 11

  The current priority of this case.

• Case.State state = 12

  The current state of this case.

• optional protobuf.Timestamp create_time = 13

  Time when this case was created. Output only.

• optional protobuf.Timestamp update_time = 14

  Time when this case was last updated. Output only.

• string creator_email = 15

  Email address of user who created this case. Output only. It is inferred from credentials supplied during case creation.

• string category = 16

  The issue category applicable to this case.

The case priority with P0 being the most urgent and P4 the least.

Used in: Case

• PRIORITY_UNSPECIFIED = 0

  Priority is undefined or has not been set yet.

• P0 = 1

  Extreme impact on a production service - Service is hard down.

• P1 = 2

  Critical impact on a production service - Service is currently unusable.

• P2 = 3

  Severe impact on a production service - Service is usable but greatly impaired.

• P3 = 4

  Medium impact on a production service - Service is available, but moderately impaired.

• P4 = 5

  General questions or minor issues - Production service is fully available.

The state of a case.

Used in: Case

• STATE_UNSPECIFIED = 0

  Case is in an unknown state.

• NEW = 1

  Case has been created but no one is assigned to work on it yet.

• ASSIGNED = 2

  Case has been assigned to a support agent.

• IN_PROGRESS_GOOGLE_SUPPORT = 3

  A support agent is currently investigating the case.

• IN_PROGRESS_GOOGLE_ENG = 4

  Case has been forwarded to product team for further investigation.

• IN_PROGRESS_KNOWN_ISSUE = 5

  Case is under investigation and relates to a known issue.

• WAITING_FOR_CUSTOMER_RESPONSE = 6

  Case is waiting for a response from the customer.

• SOLUTION_OFFERED = 7

  A solution has been offered for the case but it isn't closed yet.

• CLOSED = 8

  Cases has been fully resolved and is in a closed state.

The comment text associated with a `Case`.

Used as response type in: v1alpha1.CloudSupport.CreateComment

Used as field type in: v1alpha1.CreateCommentRequest, v1alpha1.ListCommentsResponse

• string text = 1

  Text containing a maximum of 3000 characters.

• optional protobuf.Timestamp create_time = 2

  Time when this update was created. Output only.

• string author = 3

  The email address/name of user who created this comment. Output only.

• string name = 4

  The resource name for this comment in format `supportAccounts/{account_id}/cases/{case_id}/{comment_id}`. Output only.

Reference to a Google internal ticket used for investigating a support case. Not every support case will have an internal ticket associated with it. A support case can have multiple tickets linked to it.

Used in: Case

• string issue_id = 1

  Unique identifier for the internal issue. Output only.

• CustomerIssue.IssueState state = 2

  Represents current status of the internal ticket. Output only.

• optional protobuf.Timestamp create_time = 3

  Time when the internal issue was created. Output only.

• optional protobuf.Timestamp resolve_time = 4

  Time when the internal issue was marked as resolved. Output only.

• optional protobuf.Timestamp update_time = 5

  Time when the internal issue was last updated. Output only.

The status of a customer issue.

Used in: CustomerIssue

• ISSUE_STATE_UNSPECIFIED = 0

  Issue in an unknown state.

• OPEN = 1

  Issue is currently open but the work on it has not been started.

• IN_PROGRESS = 2

  Issue is currently being worked on.

• FIXED = 3

  Issue is fixed.

• WONT_FIX = 4

  Issue has been marked as invalid.

• VERIFIED = 5

  Issue verified and in production.

Represents the product component taxonomy that is to be used while creating or updating a `Case`. A client should obtain the list of issue categories, component/subcomponent from this object and specify it in `Case.category`, `Case.component` and `Case.subcomponent` fields respectively.

Used as response type in: v1alpha1.CloudSupport.GetIssueTaxonomy

• map<string, IssueTaxonomy.Category> categories = 1

  Map of available categories.

Represents the category of issue (Technical or Non-Technical) reported through a support case.

Used in: IssueTaxonomy

• string display_name = 1

  User friendly name of this category.

• map<string, Component> components = 2

  Map of product components under this category.

The representation of a product component. It is composed of a canonical name for the product (e.g., Google App Engine), languages in which a support ticket can be created under this component, a template that provides hints on important details to be filled out before submitting a case. It also contains an embedded list of product subcomponents that have similar attributes as top-level components. (e.g., Google App Engine > Memcache).

Used in: Category

• string display_name = 1

  User friendly name of this component.

• repeated string languages = 2

  List of languages in which a support case can be created under this component. Represented by language codes in ISO_639-1 standard.

• string template = 3

  Template to be used while filling the description of a support case.

• repeated Component subcomponents = 4

  List of subcomponents under this component.

A Google Cloud Platform account that identifies support eligibility for a Cloud resource. Currently the Cloud resource can only be an Organization but this might change in future.

Used as response type in: v1alpha1.CloudSupport.GetSupportAccount

Used as field type in: v1alpha1.ListSupportAccountsResponse

• string name = 1

  The resource name for a support account in format `supportAccounts/{account_id}`. Output only.

• string account_id = 2

  Identifier for this entity that gets persisted in storage system. The resource name is populated using this field in format `supportAccounts/{account_id}`.

• string cloud_resource = 3

  The Cloud resource with which this support account is associated.

• string display_name = 4

  A user friendly display name assigned to this support account.

• SupportAccount.State state = 5

  Indicates the current state of an account.

• optional protobuf.Timestamp create_time = 6

  Time when this account was created. Output only.

• string billing_account_name = 7

  The resource name of a billing account associated with this support account. For example, `billingAccounts/ABCDEF-012345-567890`.

• string unify_account_id = 8

• SupportAccount.PricingModel pricing_model = 9

  The PricingModel applicable to this support account.

Pricing model applicable to this support account.

Used in: SupportAccount

• PRICING_MODEL_UNKNOWN = 0

  This account is subscribed to an unknown pricing model.

• PACKAGES = 1

  Package based pricing (Platinum, Gold, Silver, Bronze).

• USER_ROLES = 2

  Support charges are calculated based on user seats a.k.a, "Pick Your Team" model.

The current state of this SupportAccount.

Used in: SupportAccount

• STATE_UNSPECIFIED = 0

  Account is in an unknown state.

• ACTIVE = 1

  Account is in an active state.

• PENDING = 2

  Account has been created but is being provisioned in support systems.

• PENDING_DELETION = 3

  Account deletion has been requested by the user.

A message that contains mapping of a user and their role under a support account.

• string email = 1

  Email address of user being added through this Role.

• SupportRole.Role role = 2

  The type of role assigned to user.

A role which determines the support resources and features a user might get access to.

Used in: SupportRole

• ROLE_UNSPECIFIED = 0

  An unknown role.

• BASIC = 1

  The basic support role.

• DEVELOPER = 2

  The developer role.

• OPERATION = 3

  The operation role.

• SITE_RELIABILITY = 4

  The site reliability role.